What should I expect from The Cleaning Genius? Our experienced Cleaners will come clean your home for the time that you select. All of our cleaners are fully vetted and must pass rigorous cleaning exams. You can let us know about any special requests when you book.
Do I have to be home during my cleaning? No, you don't.
What do I need to provide the cleaners? You need only to provide easy and quick access to your home - this may include parking arrangements. If you would like us to use your vacuum (most clients prefer this) please leave it in the kitchen. It would be appreciated if you put away personal items, such as children's toys, mail, and laundry.
How many staff members do you assign to a job? To ensure efﬁciency, The Cleaning Genius staff members work in teams of two. However, more than two cleaners may be assigned for a particular job, due to the size of the location being cleaned. We will make every effort to assign the same team for each visit to a particular location.
Will someone come to my house before the cleaning to give me a price quote? Yes, but we also give an estimate over the phone, but for a proper estimate, we prefer our staff to go to the site. Fees are based on the size and conditions of your home and standard times it takes to clean. When you receive this initial estimate, it is based on other of properties similar to yours.
On rare occasions some properties require additional time beyond what is typical. Please be honest with yourself about the conditions of the property when you book, as we are only able to work for the time that you selected.
Can I schedule The Cleaning Genius to come once a month? We offer four options.
Every two weeks.
Every four weeks.
Do you clean on holidays? That's up to the customer, but we don't clean an Christmas, New Year or Thanksgiving
Can you do my laundry? We do one load of laundry per every two hours book.
Can you clean my outdoors or backyard? At the moment, we’re only able to clean the interior of properties and will not clean outside walkways, windows, decks, or balconies.
Do you clean ofﬁces? We clean a set of offices at once, but not only one office. We do this on a case-by-case basis. Those cleaning hours are based on availability between 6PM-11pm
I’m getting a move-in or move-out cleaning. Does my place need to be empty and vacant? Yes. Please make sure all your rooms and cupboards are empty before the team arrives. This way, we can make sure to thoroughly clean every nook and cranny. We will not disturb any cupboards that still have items in them. For safety reasons, we do not move the oven or fridge to clean under them. The property must remain vacant while we work.
Do you clean windows and carpets? We do not clean carpets or any upholstery stains, and we clean window interiors only. For move-out cleanings, be sure to schedule the arrival of your carpet cleaning company after we ﬁnish.
What if something breaks? We understand that it is a privilege to be in your home, and we are always careful with your belongings. Our highly trained staff is skilled at handling fragile items. On rare occasions, however, it is possible an item may get broken. To ensure that you and your property will be protected, we do carry liability insurance. In the event that an object is damaged, please notify us within 24 hours.
What should I do with my pets? We will always be mindful of pets kept on your property, but we cannot be held responsible to watch them while the service is being performed. It is best to secure your pet in a location that you do not want us to clean. We will clean up pet hair, but we will not clean out litter boxes or cages. We are also unable to clean upholstery, carpet stains or pick up actual pet waste.
How long does it take for you to clean a home? We typically work in teams of two and the time that you selected to complete the job is based on two people. If more team members are working, then the job will be done quicker. If there is more work to be done than what you've selected, and we have availability, you are welcome to purchase additional time.
What happens if I walk in on the cleaning? What should I do? Please be careful! Let one of us know you are there immediately. Floors could be wet, or surfaces could have chemicals on them.
Which payment methods do you accept, and how do I make a payment? We accept credit cards, cash and checks, however, every return check with have a penalty of $45.00. Occasionally properties require additional time beyond what you ask for. If you approve further work and we have schedule availability, you will pay the difference at the time of cleaning.
Will my price be the same every time? Our prices are based on our initial visit to your home. We reserve the right to charge for unexpected conditions and guests. If a permanent change in your rate is necessary, we will contact you. Should you foresee us needing additional time to clean your property due to a temporary condition, please let us know at least 24 hours before your scheduled appointment.
What if I need to cancel an appointment? If we receive less than a 48 hour cancellation or reschedule notice, or are unable to gain access to the property within 20 minutes of our arrival, you still be responsible for t no refunds will be made and a $50 credit will be applied towards your next service.
If I am unhappy with a cleaning, what do you do? We want happy customers, so if for any reason you are not satisﬁed with the service provided, please contact us within 24 hours. We cannot issue refunds for service performed, but we will work together to ﬁx the problem.
Is it okay if I leave a tip for the cleaners? Yes, it is always appreciated.